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No Contract

Chloe_Burns
Joining in

3 weeks ago

I signed up a month and a half ago - have had the WIFI installed for 2 weeks - at installation we realised they got my number wrong (technician showed up and said he tried ringing but it wouldn’t go through so showed up at around 6 in the evening) the technician applied to have it changed then. I raised that I hadn’t received a contract or any communication yet but he stated he wouldn’t know what to do with that. I reached out to the agent who sold it to me a few days later who said he would look into it. Over the the past 24 hours I have spent 2 hours on the phone to customer service who said that my email was misspelled and they would send the contract over - I did not receive this and rang back again to be told it was sent to the wrong email again and I would need to wait another 24 hours - I haven’t received a pre contract agreement, an actual contract and when I tried to cancel I didn’t pass security checks as I don’t have a bill date or amount yet. 

I was shocked but after reading the forums it seems like the norm for Virgin Media - could someone please sort this for me and get me a contract sent out today. If I could register for the apps I would get it through there but I need an area code which I don’t have due to the fact I have zero correspondence with Virgin over email. 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

3 weeks ago

But do you have a VM connection?

Have you tried logging into your "MY VM" online and looking at the account details - though you will need some details to get there !


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Daniel_Et
Forum Team
Forum Team

2 weeks ago

Hi @Chloe_Burns 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the poor experience you've had and that you feel this way 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @jbrennand 👍

Regards,
Daniel

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