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New new TV and broadband points installed

tom_part
Joining in

a month ago

Hi,

 

I have moved my TV and need new wiring put in. How do I arrange this with Virgin?

 

Thanks,

Tom

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

a month ago

Hi Tom,

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

In the meantime I suggest using the TVGo app for viewing programs, or the browser version on a PC/desktop. 

To use the browser version go to https://virgintvgo.virginmedia.com/en.html 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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John_GS
Forum Team
Forum Team

4 weeks ago

Hi @tom_part 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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