New connection

[Ak1995]

I placed an order for a broadband service at virgin media store. And I was told that an engineer would come with the router for installation as our property doesn't have a working broadband line.

But I have received a text that the router will be delivered to my address by a courier named Yodel and doesn't Mention anything about the engineer coming along with the router to install the connection.

Should I contact virgin media to ask what exactly the situation is?

[Tudor]

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Matthew_ML]

Hey AK1995, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

I can see you've spoke to the team since this, did they manage to help at all?