New connection, omnibox cover broken

[nessie63]

Had virgin engineer around the other day to connect my virgin broadband, he installed a new connection outside and today I have noticed the brown box cover was on the floor. I have tried to refix it but it's broken and all the cables are exposed. 

How can this be rectified please? 

 

 

 

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[David_Bn]

Thanks for reaching out to us @nessie63, and a very warm welcome to you!

Sorry to hear of the status of the external brown box.

Check out the envelope in the top right hand corner for a private message from me and we can aim to have this fixed for you

Thanks,

David_Bn