New address not supplied, however others are on street

[Tcade]

Hi.

Hoping for some help please.

I guess this is a common theme, however I'm looking to move into a new property in the coming weeks however the property is showing as not 1 one Virgin can supply, however other propertiee next to it can.

Is there any further checks that can be done please ?

Many thanks.

[VM-Jon]

Hi @Tcade 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

Thank you

Jon