Showing results for 
Search instead for 
Did you mean: 

New Service

Joining in

Evening all,


So I received my new kit almost a month ago now and the home I moved in to, had a white virgin box in the living room wall but it looked quite old. The cable I got in the box to connect the hub to the socket wouldn’t fit properly so I had to stick with the old cable and box. 

Can anyone confirm if my signal/service is correct and the signal/power levels are within range. 

I was also wondering how I go about getting the two block WiFi pods to match my hub 5 please. Customer service said I should request them online?




Forum Team
Forum Team

Hi SteGreen, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

I can see we are already communicating with you via Twitter so we'll leave this there to avoid 2 agents working on the same thing 😊

We're all the same team so going forward, you only need to reach out on one or the other and not both. 

Many thanks, 

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs