New House - The whole road has VM apart from us! HELP!

[PATT3N]

Hi everyone,

We have been with VM for 9 years and are very happy customers. We have just bought a new house and to my horror I have found out that the whole road has Virgin Media apart from our address?!

It is a semi detached property with main road access and both our new neighbours are VM customers. I am absolutely baffled as to why VM isn't available to us? (Address doesn’t appear on the website and web chat has confirmed it's unavailable)

As a house with hardcore gamers and streamers, VM 1gig is a must. Can anyone help with this? We really don't want to leave VM.

Many thanks in advance.

[PATT3N]

Just to add. There is a CAT-V cover directly outside our property? Surely it will be simple to connect us to VM?

[PATT3N]

Bump.

Can anyone please help? 

[Vikki_M]

Hi PATT3N,

Thanks for your post and welcome to our community. 

I'm sorry to hear your new property is not serviceable. 

I'll send you a private message now to get some further details, and I'll see what I can find out for you :).

Please look out for the envelope in the top right of the page and pop back to me when you can.