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New Build - Postcode Checker

MPM2096
Joining in

I am moving into a new build property in a cabled development. Every house is on the postcode checker except for the last 3 houses that have been completed. I have called sales multiple times, spoken with reps in person and have either been told that it’s not available in my area or else someone will call me back. The 3 houses which arnt on the postcode checker even have white Virgin Boxes on the side of the houses but yet I’m being told we can’t be connected. How can I get our house added to the checker?? as the whole development is 100% connectable. No one has ever called me back Iv called > 10 times and have been told twice an engineer would be sent out.

3 REPLIES 3

VM-Jon
Problem sorter

Hi @MPM2096,

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so l will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


No reply to my message...

Martin_N
Forum Team
Forum Team

Hi MPM2096,

Thank you for your post and welcome to the community. 

I'm very sorry to hear those houses aren't cabled. We're glad to hear you're interested in taking out our service. 

I will private message you now to confirm some details so we can look into this. 

^Martin