Need to move a cable near my roof.

[Dave132]

Hello, 

Couldn't find any help from the phoneline, but i need the broadband cable near my roof that leads to the brown box moved as it is too close to some guttering that needs repair. 

I know there is a cost, and someone needs to be booked, but i cannot find the correct place to ask for the service, other than here. 

Any help? 

[nodrogd]

Depends how high the roof is as to how easily you can get this fixed. Virgin technicians only carry ladders that reach to the first floor, as they are not heights trained nor do they carry the required safety gear. Specialised heights teams are few & far between.

[Kath_F]

Hi Dave132, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

This is something we can certainly arrange for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,