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Need broadband install

HectorTweed
Joining in

on ‎13-03-2024 21:17

Hi,

Recently had the new hub delivered but wasn’t aware a Virgin wall socket was required prior. Can I get an engineer to come round and install one please?

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3 REPLIES 3

carl_pearce
Community elder

‎13-03-2024 22:07 - edited ‎13-03-2024 22:14

Are you sure you don't have a connection of some sort?

It doesn't need to be a specific VM wall box.

The reason I ask is VM wouldn't send a quickstart kit unless VM was previously serviceable at the address.

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎14-03-2024 21:18

Or....  Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Daniel_Et
Forum Team
Forum Team

on ‎18-03-2024 18:11

Hi @HectorTweed 👋 Thank you for your post and welcome to the Virgin Media Community 😀

I can see you've spoken to the team since you posted. Has this now been dealt with?

Please pop back to us at your earliest convenience.

Thank you for your support @carl_pearce and @jbrennand 👍

Regards,
Daniel

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