Need a longer coax cable

[turbo_bread]

Need to move the router to a new position and the cable I have would be too short. Can I request an engineer to fit a longer cable?

[jpeg1]

You can get a 3 metre long cable sent to you.

If you need longer than that you can get a technician to come and fit a cable to the exact length and make any necessary adjustments. The fixed cost for that is £25. A staff member can help you with either when they pick this up. 

[turbo_bread]

Yeah I'm fine with a technician call out. Must be a busy day at VM to not get a staff response by now.

[turbo_bread]

Anyone from Virgin Media team able to pick this up?

[Ashleigh_C]

Hi there @turbo_bread 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

We would be more than happy to get an appointment to have this moved for you booked via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.