Moving tv box to another room

[infusedvanq]

Hi ,

I would like to arrange an engineer to move the location of my TV box.

Seems impossible to get through to anyone.

[newapollo]

Hi infusedvanq 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) 

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[infusedvanq]

Hi ,

I would like to arrange an engineer to move the location of my TV box.

Seems impossible to get through to anyone on phone and been waiting a while on another thread.

[Tom_W1]

Hi @infusedvanq thanks for your post in the Community although we're sorry to hear of your concerns.

If you still need help with this, please expect a PM from us to arrive shortly and we'll do our best to help - please respond directly when you can!
Many thanks