Moving router

[richa112]

Hi 

We had our broadband installed on Friday and the engineer said that it needed to be as close to the incoming service as possible so its now under a sofa in the kitchen. Not the greatest of locations as im sure you can imagine. Please can you arrange for me to get it re-located? I know thats theres a £25 pound fee. Many thanks, Rich 

[Adduxi]

Sounds like the installer wanted away quickly?  The Hubs are supposed to be out in the open so allow a better Wifi signal.  Anyway, it will take a day or two for a VM Mod to pick this up and discuss with you directly.

[-tony-]

the installer lied through his teeth - wait for VM here for a day or two but be aware you have 14 days to get what you want using the threat of cancellation - if VM here cannot help then ring and tell them you want to cancel - they wont allow that easily and offer to send a tech foc - tell whoever comes where YOU want the hub and as long as its practical - not going under floors or similar then whoever coms should sort it - if you get the same lying tech have non of his/her BS

[Sabrina_B]

Hi @richa112 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you have had with your installation, we would like to bring you into a private message to look into this and resolve.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina