Moving TV to different room

[Alex53]

Hello All

I am moving my TV and TiVo box to a different room which will require several metres of extra cable.  I understand it is better to ask VM to do this at a cost of £25.  I don't know if I should have the broadband router moved as well or just use an extra long LAN between the router and the TV (we use various Apps on the Smart TV).  If I leave the router where it is can I supply the longer LAN cable myself and will there be a drop off in signal with a long LAN?

Thanks for reading this - I hope it makes sense.

Alex

[Tudor · Accepted solution]

Probably best to leave the hub where it is if WiFi is ok. You certainly get an Ethernet cable to go from the hub to the TV box. Don’t worry about drop off, Ethernet is good for 100m/310ft. I don’t think your rooms are that big! Contact VM for a technician to cable a new point, yes it will be £25 for a non fault call-out.

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Alex53]

That's very helpful Tudor, thanks.  Sorry for my ignorance - you call it an Ethernet cable not a LAN cable. LAN is the whole set up I suspect and Ethernet is the wired bit - hence the name of the cable.  Please correct me if I am wrong! 

[Tudor]

Yep, that right. LAN Is the Local Area Network, all the devices connected to your hub. WAN is the Wide Area Network, essentially that’s everything that connects other LANs together. The cabling is Ethernet, there are various grades, Cat5 (not generally used now) only supports up to 100M, Cat5e that supports up to 1G, Cat6 and Cat6a which support up to 10G over a short distance, Cat7 a proprietary cable and connectors (not recommended) and Cat8 up to 10G for longer distances. For home use with VM, you do not need anything higher than Cat6 anything else is a waste of money.

That’s a brief summary.

[Alex53]

Great stuff, thanks.  Every day is a learning day.  I was just thinking about which grade to get - the current one is Cat5e so I will get Cat6 or Cat6a.

[Tom_W1]

Hi @Alex53 thanks for your post here in the Community - welcome! 

We do appreciate you have been provided with support here in the Community already and you appear to be going down the path, of a long ethernet cable that is no problem, but if you do change your mind and need our support with a relocation please don't hesitate to let us know and we can support further 😊

Many thanks

[Alex53]

Hello Tom, thanks for your reply. I am moving the TiVo box along with the TV into a different room so I think I need VM to provide the appropriate cable (15m) as I understand I can’t obtain it elsewhere. I am happy to make the connections if the cable can be sent out to me to avoid you having to visit. 

Please advise. 
Best wishes 

Alex

[Molly_T]

Hi Alex53 👋 Thank you for getting back to us!

Sadly we wouldn't be able to send out a cable, but we can arrange an engineers appointment to ensure the set up is optimised for you! As you mentioned in your first post this is a special request appointment so there will be a charge of £25. 
I will send you a PM to confirm a few account details and offer support getting this booked in for you!

You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible.

Thank you for your patience in the meantime. All the best! 🌞

[Molly_T]

Hi All 👋 Just returning to keep the public thread updated. 

Thanks to Alex53 for PMing with me. We were able to confirm all the details needed to book an appointment for the equipment relocation. You should be able to view and manage appointments via My VM 👉 virg.in/myVM but if you need support in re-arranging just let us know and we can also offer further support if needed! 
Hope the appointment goes well! Let us know if there is anything else you need our help with. 

Wishing you all the best. 🌞