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Missing Address from availability checker

ss002d6252
Tuning in

The odd numbered houses in this street (circled red) are listed in your database but the newer, even numbered, houses (circa 5 years old) do not show in the lookup.

Are you able to confirm if the ones in purple are covered, please. I can supply the address etc on request.

ss002d6252_0-1731600541059.png

 

2 REPLIES 2

nodrogd
Very Insightful Person
Very Insightful Person

More than likely you are in a legacy cable franchise area with HFC type cable build. These areas are no longer being expanded as it is far too expensive a job. VM is overbuilding this network type with full fibre in the next few years & you then may see some infill of unserved properties either with VMs ducting or through Openreach if it is suitable.

If the photo below is the type of box on the houses opposite (older boxes are pre-VM & are grey in colour), then the area is HFC build:

Virgin omniboxVirgin omnibox

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Ayisha_B
Forum Team
Forum Team

Hi @ss002d6252 👋

Welcome back to our Community Forums and thanks for your post.

I will pop you a PM 📩 now so we can take a closer look into this for you. 

Thank you

Ayisha_B
Forum Team

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