Loose cables after storm

[sdempsey]

Hi VM 

After recent stormy weather some VM cables have come loose at my apartment building. 

The loose cable is quite low hanging and could easily  be grabbed by a child. Is it possible for someone from VM to reattach the loose cable?

Thanks

 

 

[goslow · Accepted solution]

Are you a VM customer yourself? Similar past topics on here have struggled to engage VM in such tasks or VM has made a half-hearted effort to remedy then given up part way through and required chasing on many occasions on here.

Are you certain they are VM cables? The wall box in photo 1 looks more like BT equipment. Nothing to say it can't be VM but that looks more like a BT phone cable distribution box.

Have you approached the company who manages the building? It is within the possibilities of a handyman to tidy the cables and probably easier than involving VM.

VM generally don't reply here in 'Tech Chatter'. A VIP or moderator might move your post to a more suitable forum where VM staff do reply.

[Matthew_ML]

Hey sdempsey, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I will send you a PM now so we can get this fixed and looked into for you. Cheers 

[Matthew_ML]

Glad to hear we have got this resolved for you, enjoy the rest of the day. 

[sdempsey]

I must say that VM were very responsive and sent someone to take a look, but it turns out they are indeed BT cables -and BT couldn't care less! 

[Molly_T]

Hi Sdempsey 👋

Thanks for returning to the thread to keep it updated! Glad to hear our team offered a positive experience when seeking support - sorry to hear it is out of our hands!

Let us know if there is anything else you need our support with. 

Wishing you all the best. 🌞

[crystal86]

Afternoon. My VM cable has come loose from the high winds we have been getting. 
how do I get this secured?

[Matthew_ML]

Hey crystal86, thank you for reaching out and I am sorry to hear this, also a very warm welcome to the community.

Let me send you a DM and we can look at getting this fixed for you.