Longer cable

[Chimmo12]

Hi,

I am moving my living room around and the cables provided from Virgin are too short and I cannot move my tv box anywhere else in the room. Is it possible that anybody knows how to get a longer cable for tv and broadband please? 

Thank you so much 

[nodrogd]

The longest pre-made cable you can get from VM is 3 metres. If you want anything longer you will have to book a non fault technician visit at a cost of £25.

Bear in mind that VM uses specialised cable that is not sold anywhere else. The cable sold on eBay & the like is not approved, no matter what the seller claims. Any interference entering the local network as a result of DIY alterations could cost you a considerable amount of money. Also making alterations to the amount of cable affects your signal levels, & hence service performance. The technician will make up the cable on site, & then if necessary adjust the signal levels in the street cabinet outside.

To book, just call the normal faults line (150 from a VM phone, 0345 454 1111 from others), or if you are prepared to wait a few days a forum team member will respond here & set this up for you.

[Chimmo12]

Thank you for this!! 3metres would be fine. 

[Molly_T]

Hi Chimmo12 👋 Welcome back to the community! Thanks for posting. 

Sorry to hear the cables are a bit too short for what you need. We can arrange a longer 3m one to be sent to you. 

We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞