Internet not available in my flat but is for the rest

[Chloe_2]

Hi, so I moved into a new flat and the landlord has told us that virgin media is installed in the building however my flat cannot get it set up despite the rest having no problem. I am the first tenant in the flat since it was converted so isn’t an issue with previous tenants as has been suggested to me previously. I have asked the landlord to contact Virgin directly however they refuse. Any idea as to what I could do?

[VM-Jon]

Hi @Chloe_2 

Thank you for reaching out to us here, to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

Thank you

Jon