Forum Discussion

Chloe_2's avatar
Chloe_2
Joining in
3 years ago

Internet not available in my flat but is for the rest

Hi, so I moved into a new flat and the landlord has told us that virgin media is installed in the building however my flat cannot get it set up despite the rest having no problem. I am the first tena...
VM-Jon's avatar
VM-Jon
Problem sorter
3 years ago

Hi Chloe_2 

Thank you for reaching out to us here, to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

 

Thank you

Jon

 

  • RainingRoses's avatar
    RainingRoses
    Joining in
    2 years ago

    Hi Jon,

    I have exactly the same issue. Can you please send me a PM as well?

    Thanks

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 years ago

      Hi RainingRoses,

      Thanks for posting and welcome to out community 🙂

      So I can get a few more details from you I've popped you over a private message.

      Alex_Rm