Intermittent but regular total broadband and TV outages in NW6

[hot_kj]

For about four weeks our Virgin 1gig cable internet and television service has been a nightmare. The whole connection goes down - broadband and tv. Each time, I raise a ticket via Virgin Media Status service, book engineer visit and then eventually the engineer is cancelled because it's a "Network Related" issue. Resolution times vary from 3 - 18 hours, during which we have no service. Typical BQM linked below.

Think Broadband BQM 

The outages are occurring 4-5 times a week. Why can't this be fixed once and for all?

[jbrennand]

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

What is it saying on there?