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Intermittent but regular total broadband and TV outages in NW6

Joining in

For about four weeks our Virgin 1gig cable internet and television service has been a nightmare. The whole connection goes down - broadband and tv. Each time, I raise a ticket via Virgin Media Status service, book engineer visit and then eventually the engineer is cancelled because it's a "Network Related" issue. Resolution times vary from 3 - 18 hours, during which we have no service. Typical BQM linked below.

Think Broadband BQM 

The outages are occurring 4-5 times a week. Why can't this be fixed once and for all?


Very Insightful Person
Very Insightful Person

Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

What is it saying on there?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.