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Installation on hold thinking of going with BT

Awallbridge70
Joining in

Having ordered virgin broadband at the beginning of the year, i am still waiting for what will be a third installation date. Current installation has been on hold for two weeks with no updates.  Customer service is very poor with no information. Not sure how anyone manages to get a broadband service from Virgin at all. Looking at the rest of compliaints about installations,  maybe i a better going to BT. 

4 REPLIES 4

carl_pearce
Community elder

If you have FTTP with BT in your area then go for it!

Cardiffman282
Knows their stuff

As per Carl re BT. 

"[VM] Customer service is very poor with no information." I hate to say it to a brand new customer but this is such a truism to experienced customers it's like saying the Pope is Catholic. It will also continue to get even worse as VM's CEO has publicly stated his commitment to further wind down customer service and replace it with bots. 

You should get compensation for the delays btw https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

jpeg1
Alessandro Volta

Virginmedia runs everything at minimum cost. They use contractors wherever possible and they are usually left to do the work when they get round to it.

You could be lucky and they install tomorrow, or you could wait for months. As advised above, if you have an alternative, go to it. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Ilyas_Y
Forum Team
Forum Team

Hey @Awallbridge70 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the install you're having with our team. 😢 We don't want to see you leave at all.
I will assist you on this matter and look in to what has happened, I will send a private message. 📩

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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