Forum Discussion

Mjtemprell's avatar
Mjtemprell
Joining in
2 years ago

Installation delays

I am getting a really poor customer service with my installation. Originally it should have been installed back in October 23 latest date is now march 24. But since then I have had nothing but issue after issues. Call centre are useless talking from a script and of no help. Only time I've managed to get any information is by speaking with techs in my area working on installations. 

 

I feel like my installation is being delayed and put down the priority list due to a coma issue that doesn't seem to be being solved. Why can't someone at virgin do something to help push my installation and work with the outside agency doing the cable pull to get a solution. 

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 years ago

    Hi Mjtemprell,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your installation and the customer service that you've experienced when speaking to the team. What have you been advised by the team, when you have spoken to them?

    Kind Regards,

    Steven_L

    • Mjtemprell's avatar
      Mjtemprell
      Joining in
      2 years ago

      Hi Steven. 

       

      With regards to any information I've been advised I haven't really had much information from the call centre and no advice has been given. Only information I have received is there is a issue with the prepull but not details on what is causing the delays. I have a few neighbours who are also experiencing the same issues and we all seem to be getting nowhere and getting getting fed the same excuses. 

      • Steven_L's avatar
        Steven_L
        Forum Team
        2 years ago

        Hey Mjtemprell,

        I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
        Kind Regards,
        Steven_L

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    What do they say if you call the Pre-installation and delivery team on   0800 052 1734