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Installation caused damage to render

garethstamp
Joining in

Good afternoon. Fibre was run to my property today, but it seems when fixing the box to the wall there has been some damage to the render. I've included some photos below.

Can anyone advise how I'd go about raising this with Virgin?

PXL_20240213_152725527.jpgPXL_20240213_154224251.jpgPXL_20240213_154227567.jpg

17 REPLIES 17

Cardiffman282
Knows their stuff

Looks like a painted over nail head in the hole so looks like legacy damage to me. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).


@Cardiffman282 wrote:

Looks like a painted over nail head in the hole so looks like legacy damage to me. 


not as it is i think - i guess you dont know what render like that is - self coloured - possibly sprayed on - i think they have drilled through under the box and the drill or wall plug has popped the side render

what to do is another question - best the OP will get from VM is a blob of silicone if he manages to get anyone to come back - i would not trust them to do much - its a job for whoever rendered it to repair - getting VM to divvy up wont go anywhere 

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Tony.
Sacked VIP

Fair cop. I don't know my rendering. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Hi Tony, that is correct the plug looks to have come through and blown the render there. I've raised a complaint using the web form and will see what they say.


@garethstamp wrote:

Hi Tony, that is correct the plug looks to have come through and blown the render there. I've raised a complaint using the web form and will see what they say.


dont hold your breath on the complaint getting to a resolution - usual course is they will ignore ot or lose it or send you a reply in pidgin english saying its resolved with no reference to the original problem

as i said their answer will be a squirt of silicone at best or just ignore you and hope you go away - any help from CS will be meaningless as its not something they will understand

it looks new so maybe the contractor can sort it or whilst its not a [good] answer external waterproof caulk may well do a good repair - fill it and dab it with a sponge - whilst it will not be perfect it will improve it and keep it waterproof

 

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Tony.
Sacked VIP

Jonny-M
Fibre optic

Do you still have the piece that fell out?

jpeg1
Alessandro Volta

I wouldn't do any sort of filler if you want it to keep the new appearance. You need to get the professional in to patch it with the original material. 

You could send the bill to VM but as said you won't get anything from them. As you will find, VM prefer to ignore customers' problems. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Hi Jonny, unfortunately not, it looked it was stood on after it had fallen out when they squatting down to put the fibre into the box.

Thanks, I think it can be patched with the original material and hasn't weathered too much in that location to standout.

I believe Virgin Media should resolve this issue as it was caused installing their service, although the responses here don't instill much optimism.