Forum Discussion

Shaun9's avatar
Shaun9
Joining in
10 months ago

Information for Fibre Broadband Installers

We need someone at Virgin to contact our housing association.  Fibre exists on our road but doesn't reach our building which means providers are very limited along with speeds available. 

Our HS has a policy/procedure for new installers but it is the case that providers have to contact them. 

We were Virgin customers before we moved but had to cancel because of this issue   it doesn't seem as though the HS will do anything about connectivity to Fibre services unless a provider initiates the process.  Your help with the matter would enable 21 our flats to explore other services.

I hope this reaches the necessary parties that can make things happen

The details are below along with the link to the website - 

https://www.guinnesspartnership.com/information-for-fibre-broadband-installers/

If you're a Fibre Broadband Installer looking to access, upgrade or introduce any telecommunications equipment or infrastructure to one of our properties, please get in touch with us.

You can do this via email at FibreBBTeam@guinness.org.uk

We will then send you the following suite of documents to be reviewed and agreed to:

  • The Guinness Partnership Standard Requirements
  • Commercial Agreement
  • Wayleave Agreement
  • Heads of Terms

Once the above documents have been agreed to and legally signed off, we can then progress discussions regarding working with you to install fibre network installations at our properties.

 

Full Fibre
new business
new customers
sales

7 Replies

  • Shaun9's avatar
    Shaun9
    Joining in
    10 months ago

    I can provide address details if a representative reaches out following the initial message

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      10 months ago

      Hey Shaun9, thank you for reaching out and I am sorry to hear this.

      We wouldn't reach out directly to them, however are always expanding our network.

      We can look at sending you a DM to take some details from you but this wouldn't include all that paperwork.

      It would just go to a specialist team who can take 14 working days to then reach out to sort a visit out.

      Let me know if you want to do this.

      • Shaun9's avatar
        Shaun9
        Joining in
        17 days ago

        I appreciate the response, but as a tenant I am unable to agree to anything for the estate.  Guinness Housing Trust outlines everything on there site.

        Surely there is a sales technician that would email FibreBBTeam@guinness.org.uk to initiate discussions for March House, Orchard Road in Hove BN3.

        As mentioned, Virgin broadband exists on the road, but needs running up to the block from there to replace the limited FTTC that we alreday have?

         

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    16 days ago

    I ought to point out that only around 5% of VMs networks are full fibre. The vast majority of existing network is HFC & is delivered over thick copper coax cables. So it is basically fibre to node cabinet every 1km or so, & copper for the rest. VM is overbuilding with full fibre (Project Mustang), but this will take several years to complete. The HFC network is no longer being expanded.  Use the link below & find your location. Anything in light blue is full fibre, the rest is on the older networks that are no longer being expanded.

    https://labs.thinkbroadband.com/local/broadband-map#6/49.639/-0.835/virgin/

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    12 days ago

    Just to advise, we would only be able to raise an inquiry regarding your property/flat solely. We would not be able to send any information regarding the building itself. This would need to be between the Housing association and Virgin Media, which we would not be able to assist with over Community Forums. 

     

    If you're happy to continue, please join me in a private message.  You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.