We need someone at Virgin to contact our housing association. Fibre exists on our road but doesn't reach our building which means providers are very limited along with speeds available.
Our HS has a policy/procedure for new installers but it is the case that providers have to contact them.
We were Virgin customers before we moved but had to cancel because of this issue it doesn't seem as though the HS will do anything about connectivity to Fibre services unless a provider initiates the process. Your help with the matter would enable 21 our flats to explore other services.
I hope this reaches the necessary parties that can make things happen
The details are below along with the link to the website -
https://www.guinnesspartnership.com/information-for-fibre-broadband-installers/
If you're a Fibre Broadband Installer looking to access, upgrade or introduce any telecommunications equipment or infrastructure to one of our properties, please get in touch with us.
You can do this via email at FibreBBTeam@guinness.org.uk
We will then send you the following suite of documents to be reviewed and agreed to:
- The Guinness Partnership Standard Requirements
- Commercial Agreement
- Wayleave Agreement
- Heads of Terms
Once the above documents have been agreed to and legally signed off, we can then progress discussions regarding working with you to install fibre network installations at our properties.
