on 11-09-2024 13:36
We need someone at Virgin to contact our housing association. Fibre exists on our road but doesn't reach our building which means providers are very limited along with speeds available.
Our HS has a policy/procedure for new installers but it is the case that providers have to contact them.
We were Virgin customers before we moved but had to cancel because of this issue it doesn't seem as though the HS will do anything about connectivity to Fibre services unless a provider initiates the process. Your help with the matter would enable 21 our flats to explore other services.
I hope this reaches the necessary parties that can make things happen
The details are below along with the link to the website -
https://www.guinnesspartnership.com/information-for-fibre-broadband-installers/
If you're a Fibre Broadband Installer looking to access, upgrade or introduce any telecommunications equipment or infrastructure to one of our properties, please get in touch with us.
You can do this via email at FibreBBTeam@guinness.org.uk
We will then send you the following suite of documents to be reviewed and agreed to:
Once the above documents have been agreed to and legally signed off, we can then progress discussions regarding working with you to install fibre network installations at our properties.
on 11-09-2024 13:37
I can provide address details if a representative reaches out following the initial message
a month ago
Hey Shaun9, thank you for reaching out and I am sorry to hear this.
We wouldn't reach out directly to them, however are always expanding our network.
We can look at sending you a DM to take some details from you but this wouldn't include all that paperwork.
It would just go to a specialist team who can take 14 working days to then reach out to sort a visit out.
Let me know if you want to do this.
Matt - Forum Team
New around here?