Illegal Installation by Virgin Media - 14 days to put right

[Will45]

To whom it may concern,

Recently my neighbour had Virgin installed, I in fact allowed access to my property during the installation which included allowing the installer to enter my property (via kitchen utility).

Today I have noticed that your installer has laid/installed cable on my property without my permission. I have made my neighbour aware of the issues (see below) and I write to you as I am not confident that my neighbour will notify you of the issues. These are

1- The cable run from the pavement to the junction box located on neighbour's property installed on my driveway. This was carried out without my permission.

Please relocate the cable within the boundary of xxxx

2 - The cable from the junction box has been installed on my property, this is clearly indicated by the “number 45” which was passed (within 5mm). This was carried out without my permission.

Please relocate the cable within the boundary of XXXX

3 - There are cable clips missing and consequently the cable lies on my garage roof, this will become a greater issue when I have regular maintenance carried out on my garage roof.

Please install the cable clips required to raise and connect the cable to XXXX

I believe the above is clear however, if you have any questions or require clarification regarding the above then please do not hesitate to contact me. If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to carry out removal of the cable from my property. As I am disabled this will be carried out by a contractor and any costs associated will be directed toward Virgin Media.

[carl_pearce]

If you are hoping for a response from VM this is the wrong section.

[Will45]

Hi Carl,

thanks for taking the time to reply, and thanks for the information. If you or anyone reading this post could offer some assistance as to how or the best way to communicate with VM I gladly take and accept that information. VM offer a couple of ways to communicate including this community, X (Twitter), by mail and telephone. Apart from the latter all have now been done. Sadly they don’t or won’t give an email address to communicate. 
VM as far as I am concerned are aware of the issue, I have provided a reasonable time for VM to put it right and provided the date when I take action. Once again, many thanks. 

[Cardiffman282 · Accepted solution]

Will your post has now been moved to the right section by a moderator. 

[Will45]

Thanks Cardiffman282, for the information. Unless I am mistaken VM will not deal with me as I am not an account holder, I am required to sign in I believe. For now (unless I get a gold nugget) I am or VM are relying on ‘old fashion’ post by Royal Mail.

[Robert_P]

Hello Will45

Sorry to hear of the work carried out and cabling on your property, we understand your concern and appreciate you raising this via the forums.

We're eager to look into this for you and I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

Rob