Hi @Bear21 thanks for your post although we're sorry to hear of your concerns raised here.
The survey emails are automatic, so we do apologise if you haven't received one after the visit.
How long has been from the visit please, and if you have feedback you'd like us to personally pass on we can do so!
Please let us know either way and we can then invite you into a PM if you wish to discuss further.
Many thanks
Tom_W
