I have been waiting 2 weeks for the engineer to arrive but he is still not there.

[Filip04]

 I have been waiting for 2 weeks for the engineer from Virgin Media to arrive, but he is still not there, even though I received an e-mail confirming his arrival and the evaluation of the service. 

I moved to a new apartment over 2 weeks ago and the first thing I did was to change the billing address and the one on my Virgin media account to the current one and we immediately reported it to your services and it is possible that no one in the system changed the new address. and the engineer arrived at the old address. I hope that the matter will be resolved quickly and the engineer will arrive this week.

[John_GS]

Hi @Filip04 

Thanks for posting and welcome back to the community. Sorry to hear of this. Doing our system checks, we cannot see you've spoke to the Movers team to arrange the Home Move. Please either do this online - https://www.virginmedia.com/help/moving-home or call the team on 150 / 0345 454 1111. 

Best wishes.