on 15-02-2024 14:20
I tried to create an account with Virgin Media so I could log into the app and control some Virgin Media WiFi pods. However when I tried to create the account it failed at the verification step. Either one of two things would happen:
I am now unable to:
I tried looking at similar answers on this subject but all other posts just resulted in a private chat with someone from Virgin to fix the issue. Could someone please help me?
on 18-02-2024 21:25
I'm still having this issue, could someone please PM me so I can fix this.
on 19-02-2024 09:05
Hello lambslam
Sorry to hear of the problems activating your online account, we appreciate you taking the time to view the forums and look for work arounds.
From what you have advised, initially this looks to be in regards to the Connect App to help with your wireless network and devices but it appears to be in regards to the actual online account set up. We're happy to help with this and as you have experienced this will require a Private Message.
I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.
Rob
on 19-02-2024 09:35
Hmm. A broadband customer will already have an account.