I been with virgin for over a 20 years. So far never had any issues.
My contract was cancelled with virgin on 28 feb midnight and the boardband stopped working. 9 hours later I called and signed a new contract.
My equipment is still plugged in and nothing changed in 9 hours.
I was told it should be up and running in 24/48 hours.
I got no broadband or tv. I get a message connected but no Internet on mobile phone. Pc is connected via cable to router and has no Internet.
I did a complete reset of router.I tried ping and traceroute from router interface and it doenst work. Router has been assigned the same ip as last time .
Tech support keeps asking me to unplug snd replug cables. Check ethernet Interface..they are not listening to or don't understand when I talk about ping or traceroute tools on router not working.
Tv doesn't work either. Looks like the service has not been re-enabled.
Last call to tech support lasted 45 minutes and she transfered me to disconnection without telling me. Before that she was gonna transfer me to gadget team and change me 45 pounds.
I am losing all hope here.
