Forum Discussion

Oldgrandma's avatar
Oldgrandma
Joining in
11 months ago

I am pulling my hair out

I been  with virgin for over a 20 years. So far never had any issues. My contract was cancelled with virgin on 28 feb midnight and the boardband  stopped working. 9 hours later I called and signed a...
Adduxi's avatar
Adduxi
Very Insightful Person
11 months ago

Go to the Router Status page on the Hub.  What does the Provisioning State say ?

  • Oldgrandma's avatar
    Oldgrandma
    Joining in
    11 months ago

     it says online for modem

    • David_Bn's avatar
      David_Bn
      Forum Team
      11 months ago

      Thanks for your post on our Community Forums Oldgrandma, and a very warm welcome to you!

      Sorry to hear of the issues you've been experiencing with the connection and/or account.

      Can you please confirm what has been advised on the most recent occasion you have spoken with our team?

      Have we possibly issued out any new equipment as part of a package change on the account at all?

      Thanks,

      David_Bn