Forum Discussion

LucianReditus's avatar
LucianReditus
Joining in
25 days ago

I'm pulling my hair out,

We've had a terrible connection for a while now and had many engineers out, replaced everything and no solution, curious if anyone here has any advice.

We have a broadband quality monitor and the results speak for themselves on quality but curious if anyone could give any feedback on potential causes?

We are on the 1GB plan, we had some major trouble before I set up the quality monitor that resolve for a while somewhat and keeps coming back worse than ever,

Video:
https://drive.google.com/file/d/1PZWj1BXLAzTrvYPeH2z6j4htKV9s3CYY/view?usp=sharing

Please if anyone can help or needs me to provide anything else that might be useful do let me know, thanks,
-LRS

8 Replies

  • You have to wait until the thinkbroadband  quality monitor fills up before showing it

    • Buffer6's avatar
      Buffer6
      Legend

      The above reply was edited several times but didn't take.  You'll need to post your logs as well

    • LucianReditus's avatar
      LucianReditus
      Joining in

      There are approx, 2 months of the monitor being active, it's a video :)

  • legacy1's avatar
    legacy1
    Alessandro Volta

    likely bad wifi look to get your own wifi router with 1Gb ports and use hub in modem mode

    • Buffer6's avatar
      Buffer6
      Legend

      BQM does not depend on Wi-fi  Watch the OP's video

    • LucianReditus's avatar
      LucianReditus
      Joining in

      We have the same issue when the hub is in or out of modem mode, but for the record it's virgin media hub 5 and the problems persisted beyond us changing it out for a new one

      • legacy1's avatar
        legacy1
        Alessandro Volta

        Just seen its a video so yes bad line somewhere in your area