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Hub 5 availability

paul_1973
Joining in

on ‎26-02-2024 15:14

When will the new hub 5 be available? And how do you go about getting one??

 

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5 REPLIES 5

Tudor
Very Insightful Person
Very Insightful Person

on ‎26-02-2024 15:45

The Hub5 is available to new higher tier customers. There is no way that existing customers can ‘request’ one, you will be provided with the appropriate hub for your tier, it may even be a second hand one.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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paul_1973
Joining in
In response to Tudor

on ‎26-02-2024 17:16

So even being on the gig1 service you won't be able to get it? 🤔 

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Sparky1982
Joining in
In response to paul_1973

on ‎26-02-2024 17:30

I’ve been trying to get one for ages because the Hub 4 has stopped working properly. They’ve said I can upgrade to a Hub 5, but I have to pay a £35 “Activation Fee”.

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paul_1973
Joining in
In response to Sparky1982

on ‎26-02-2024 21:22

really??  wow that's ridiculous ...

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carl_pearce
Community elder

on ‎26-02-2024 21:24

Not really.

You don't 'need' a HUB 5 to get full speeds across several devices as advertised, the HUB 4 is more than capable.

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