Hub 4 issues

[Magsfedupwithvm]

Can anyone explain why my hub 4 has issues it was fine until VM sent this new hub 4 now I'm unable to connect my robotic hoover i keep getting a yellow triangle stating router not connected even though I'm on WIFI this is really **sing me off I’ve been waiting over an hour for sonogram VMware contacting me regarding this issue  

[legacy1]

all hubs have issues they work better in modem mode

[jbrennand]

Are you using VM Pods for your wifi connectivity?  If so, then the Pods may not be correctly "paired" to your new Hub.  To get that done, call the equipment activation number on - 0800 953 9500 (follow options) and check with them. 

[Daniel_Et]

Hi @Magsfedupwithvm 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the issues you're having and that you feel this way 😔

Have you tried following the advice provided by @legacy1 and @jbrennand? If so, are you any further forward with this?

Also, are you experiencing the same issues on any other devices?

Advice on how to fix internet problems can be found here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel