on 10-03-2024 15:32
Hi,
Circuit problems and will need a technician to visit please.
PostRS errors on Downstream and missing Upstream channels.
I've posted errors below and would be grateful if you can organise a technician to check this out please.
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 338094 6701
2 Locked 38.6 245351 6404
3 Locked 38.9 145875 5662
4 Locked 38.9 88508 5568
5 Locked 38.6 68760 4855
6 Locked 38.6 200752 5218
7 Locked 38.6 197376 4990
8 Locked 38.6 59441 4707
9 Locked 38.6 46072 4144
10 Locked 38.6 38309 4293
11 Locked 38.6 32932 4108
12 Locked 38.9 25213 4086
13 Locked 38.9 20437 4198
14 Locked 38.6 19021 4015
15 Locked 38.6 21234 3909
16 Locked 38.6 21512 3674
17 Locked 38.6 14282 3977
18 Locked 38.9 10954 3688
19 Locked 38.6 9338 3299
20 Locked 38.6 7819 3906
21 Locked 38.6 6689 3416
22 Locked 38.6 6008 3413
23 Locked 38.9 6065 3394
24 Locked 38.6 6189 2759
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 36600000 48.8 5120 64 qam 3
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 13 0
09/03/2024 12:21:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/03/2024 12:15:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/03/2024 11:10:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/03/2024 11:06:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;09/03/2024 09:43:7Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;08/03/2024 08:53:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;08/03/2024 03:06:13ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/03/2024 03:53:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07/03/2024 02:46:13criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;06/03/2024 12:55:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;05/03/2024 19:58:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04/03/2024 18:15:8ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;03/03/2024 13:12:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;03/03/2024 13:11:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;03/03/2024 13:09:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;03/03/2024 12:40:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;02/03/2024 19:53:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;02/03/2024 09:25:56Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/03/2024 16:55:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01/03/2024 13:37:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
on 12-03-2024 17:16
Hey @Fujitsu1234,
Welcome to the Community Forums and thanks for the post.
Sorry that you have been having this issue with your services, with this we have checked into our systems and we would advise a technician appointment, for this I will need to send you a direct message to process this.
Joe