How many outages before you can cancel contract?

[gomiphi1]

I’ve only been with Virgin for 3, maybe 4 months, in this time, this is the third time my internet has gone off. Not great service. Is there a minimum amount before you can cancel? I don’t fancy 18 months of this! Thanks.

[Matthew_ML]

Hey gomiphi1, thank you for reaching out and I am really sorry to hear this, also a warm welcome to the community.

Unfortunately we do not guarantee a fault free service and the odd outage which happen every now and again.

There is no clause for this either to exit the contract early sorry.

You can keep an eye on updates here