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Gracecraggs's avatar
Gracecraggs
Joining in
8 months ago

Help with new account

Hello 

Please can you assist I have requested to create a new virgin account as my ex boyfriend  was paying my contract on the internet till it ran out. It has now ran out and I want to take out a new contract in my name and I have been unable to contact him. I really want to have the internet back in the house and am meant to have an engineer out on Tuesday to sort.

Thanks

Grace

1 Reply

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    8 months ago

    Hey Gracecraggs Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues you are facing with the account
    Please reach out to our sales team on: 0800 183 1234 who will be able to set up for you a new account.

    Do let us know how it goes with the team.

    Kind regards,
    Ilyas.