Help - serviceable?

[Jason2025]

I would like some help please as I’m confused when I go on website to put my postcode in it comes up with a few address but not mine and when I contact virgin they say there’s no cables installed directly to that address which means your address isn’t serviceable is it because I live in a ground floor two bedroom flat or not if someone could let me know as it’s obvious virgin is in my area but it’s just not letting me get services with them

[MOD EDIT: Subject title changed for clarity]

[nodrogd]

If you are in any kind of communal building where wayleave agreements are required for VM to cross non-council property to get to the front wall then the address will not be included in the database. Is there any land between the pavement & your wall & do you own it? Are the flats run by a management company or otherwise? Wayleave agreements will be needed from them before VM will consider you as serviceable.

[Jason2025]

All I know is the block of communal flats I live in is run by a housing association called progress housing group and I’ve had sky bt talk talk and 6g at my adddress before but for some reason can’t get virgin but the house next to the block of flats must be able to get virgin 

[jbrennand]

Disregarding the adjacent house... does anyone else in the block of flats have a current VM connection?

If not - expect it to be problematic as nodrogd implies.

[Jason2025]

I have no idea if there other 5 flats have it or not

[jbrennand]

---

@Jason2025 wrote:

I have no idea if there other 5 flats have it or not

---

Ask them ?

[Gareth_L]

Hello Jason2025.

Thanks for your post and welcome to our community.

Regarding your property being serviceable, it's a tricky one to answer with our getting some details from you.

If it's a housing association we would need permission to install cables internally and externally. which may have not been permitted if we asked before.

If I send you a private message, I can reach out to our expansion team and get a definite answer for you.

Gareth_L

[Gareth_L]

Hello again Jason2025.

Thanks for those details.

I did reply by private message. Your details have been passed over to the right team so we can get a definite answer.

Gareth_L