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Havent recieved my package

oli_tatty
Joining in

4 weeks ago

Hi there,

On Wednesday, I ordered a self install broadband package, set to be delivered today. However, I have not received it, or any email from virgin since my pre contract documents. I understand I can log into my virgin account to check the status of my order, but I did not get a customer account number or customer area reference in my documents, so I cannot create a myvirgin account. I was just wondering what the status of my order is?

 

Many thanks 

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

4 weeks ago

If just waiting on Hub delivery, call the the Sales team on 0800 183 1234 and see what they say.
Or Call the Pre-installation and delivery team on 0800 052 1734 open  8:00am to 9:00pm  Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and you can book a Tech install with them too.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Steven_L
Forum Team
Forum Team

3 weeks ago

Hello oli_tatty,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your installation and equipment delivery. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

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