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Haven't received contract or router

Phil32
Joining in

on ‎25-02-2024 16:31

Hi,

I received the pre-contract documents and my order summary for fibre broadband. Only, I never received the contract or a delivery date confirmation. I do not yet have an account number.

What are the next steps? How can I proceed? I haven't received any communications since last week, and the initial delivery date was a couple of days ago already.

Thank you

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2 REPLIES 2

VM-Jon
Problem sorter

on ‎25-02-2024 16:43

Hi @Phil32 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon

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catherine010
Joining in
In response to VM-Jon

on ‎03-06-2024 20:42

Hi Jon,

 

I have exactly the same problem as Phil32, I ordered my fibre broadband connection over a week ago, the delivery date was the 30th of May but I haven’t received it yet. I only have my pre order documents and order summary so I have no account number. What should I do?

Thanks, Catherine

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