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Haven't received contract or router

Joining in


I received the pre-contract documents and my order summary for fibre broadband. Only, I never received the contract or a delivery date confirmation. I do not yet have an account number.

What are the next steps? How can I proceed? I haven't received any communications since last week, and the initial delivery date was a couple of days ago already.

Thank you


Forum Team
Forum Team

Hi @Phil32 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more