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Gig1 WiFi but only 30mbps guaranteed?

dhamum2
Joining in

Hi, I'm looking at getting Virgin broadband as the cost of Sky has gone up way too much for less. I'm looking at getting the Gig1 Internet which averages at over 1000mbps with a minimum of 565mbps. That's fine but reading the small print it says they can only guarantee a minimum of 30mbps in every room. So if I'm upstairs from the router surely I could be getting nowhere near the speed I'm paying for and they'd be covered or is it unlikely to ever be that low and I'm just worried about nothing? Thanks for any help

4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

You pay for a broadband connection at a guaranteed speed, you do not get any guarantee for WiFi speed unless you use VM pods. A large number of people who have 1G invest in their own networking equipment, router and WAPs or mesh systems. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

nodrogd
Very Insightful Person
Very Insightful Person

You are paying for your speed connection at the hub. Once you introduce WiFi into the equation there are so many unknowns that are outside VMs control. I equate it to getting on a motorway. If it’s not congested you can do the speed limit. If you hit a traffic jam you are stuck at the speed of everyone else. It’s not the road’s fault.

Sky’s guarantee tops out at 25Mb/s, so 30 is not bad really.

https://www.sky.com/help/articles/sky-wifi-max 

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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Carley_S
Forum Team
Forum Team

Hi @dhamum2 

Welcome to the community forums 

Thanks for getting in touch and showing an interest in joining us. 

We can see that the community have already kindly responded to your query regarding the 30mbps WiFi max guarantee. As they've advised, this is our WiFi guarantee with our own networking equipment/ WiFi pods. This is not the speeds to the router which is the speed guaranteeing a minimum of 565mbps download on a 1gbps service. 

It's very hard to guarantee WiFi as there are so many different factors that can affect it, some that are completely outside of our control. 30mbps is a decent speed for your everyday internet usage, but if you're looking for anything with more demand such as streaming and gaming. You might want to consider a set up which benefits your in home set up and needs. 

You can find out more on WiFi Max here if you need.

Here to help 🙂
Virgin Media Forums Agent
Carley

Cardiffman282
Problem sorter

In terms of price your VM price would also rocket at the end of the discounted period. It's how all of the big (but not the small) broadband companies operate. 

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