Getting the runaround, 4 weeks without Engineer Visit

[J-Mac_25706]

Can someone from Virgin please help me? 

• Broadband installed on 21/05
• I was advised the service would be poor until external wire was replaced. The guy booked someone for a visit same day
• Virgin Cancelled this at 6PM and rebooked it for 27/07...
• I spoke with them and explained I needed it for work, they would need to come sooner or I would need to cancel
• Since then it's just lie after lie after lie, and no Engineer visit. What can I do?
• I WFH and really need stable internet  

[J-Mac_25706]

Worth noting, I also raising a formal complaint with them over 3 weeks ago which they didn't respond to. 
I have probably spoken with them between 8-10 times about this issue now

[vmrunreliable]

You have already explained they need to come sooner or you will need to cancel. 

I guess the fact that you're on here looking for an answer suggests you were bluffing. That's a shame.

[Daniel_Et]

Hi @J-Mac_25706 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the poor experience you've had and that you feel this way 😔

I can see you've been in touch with the team since you posted. Are you any further forward with this?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[jpeg1]

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@vmrunreliable wrote:

You have already explained they need to come sooner or you will need to cancel. 

I guess the fact that you're on here looking for an answer suggests you were bluffing. That's a shame.

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It's normal practice when there are problems with a new connection, for VM to keep the customer waiting with empty promises until the 14 days period has expired.  

Another customer has now learned not to trust Virginmedia's promises.