Getting an Extension Cable for my Hub

[sms0672]

Hi, I am looking to move my hub and box further along my wall, I understand from another thread (that I couldn’t reply to) that you can send me a 3m extension cable, would this be possible please 

thanks

[Tudor]

This is not a direct way to VM.

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Ashleigh_C]

Hi there @sms0672 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for posting. I would be happy to take a look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.