on 20-05-2024 16:20
Hi
Just received an email from Virigin Media (email@em.virginmedia.com) saying that I have an old hub and that I can get a Hub 4 at no extra cost.
I've been using my existing hub in modem mode with a decent NetGear router as I had problems with the Hub WiFi, mainly due to the number of devices that we have connected to WiFi.
Cheers,
Gary
on 23-05-2024 10:47
Hi @GaryK2671, thank you for your post.
In answer to your questions, it would certainly seem to be a genuine e-mail you've received and more information on what you get with a Hub 4 can be found here.
In order to discuss this further, though, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
28-05-2024 14:40 - edited 28-05-2024 14:42
Hi there,
Did you ever get a H4 hub?
I got the same email and ordered a new hub to be delivered on a date agreed.
Nothing turned up.
Just wondering if you had more success.
Cheers.
Bob
on 07-06-2024 00:50
Got the same email. Went for the new hub4. Wish i hadn't as my internet is slower despite doing checks and factory reset. Will be going back to hub3.
on 09-06-2024 15:01
Hi @chrisski33
Thanks for posting and welcome back to the community.
I am sorry to hear of any issues with the new hub. I can see you've got an engineer visit booked in.
Please let us know how it goes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill