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Get a new Hub - at no extra cost email

Tuning in


Just received an email from Virigin Media ( saying that I have an old hub and that I can get a Hub 4 at no extra cost.

  1. Is this a genuine email (I don't want to get scammed)
  2. If it is genuine, is Hub 4 any good? 

I've been using my existing hub in modem mode with a decent NetGear router as I had problems with the Hub WiFi, mainly due to the number of devices that we have connected to WiFi.



Forum Team
Forum Team

Hi @GaryK2671, thank you for your post.

In answer to your questions, it would certainly seem to be a genuine e-mail you've received and more information on what you get with a Hub 4 can be found here

In order to discuss this further, though, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.


Hi there,

Did you ever get a H4 hub?
I got the same email and ordered a new hub to be delivered on a date agreed.
Nothing turned up.
Just wondering if you had more success.

Tuning in

Got the same email. Went for the new hub4. Wish i hadn't as my internet is slower despite doing checks and factory reset. Will be going back to hub3.

Hi @chrisski33 

Thanks for posting and welcome back to the community.

I am sorry to hear of any issues with the new hub. I can see you've got an engineer visit booked in.

Please let us know how it goes.

Forum Team

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