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Garden optical fibre cable replacement

iamSteve
Dialled in

Hi,

How much will it cost to have my optical cable to the cabinet replaced. After some drive way adjustment it needs to be about 2m longer from the pavement to my house wall box.

5 REPLIES 5

nodrogd
Very Insightful Person
Very Insightful Person

The standard charge for all non-fault call-outs is £25. 95% of VMs drop lines are copper coax & not fibre. If the incoming line is black it is coax. Fibre lines are yellow. If it is coax, a technician will either put a joint box in (the size of a TV remote) or failing that will order a complete repull of the cable. Re pulls take considerably longer to arrange.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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I have about a 60m optical in nylon pipe to the cab, need it to be 62m

20210730_122349_Original.jpeg20210730_115401_Original.jpeg

it’s the optical between these two items I need extending 

Tudor
Very Insightful Person
Very Insightful Person

Wait 2 or 3 days for a response from VM or call customer services. A technician will either join in an extra piece of fibre or blow a new one from the cabinet. Only they will be able to give you an answer.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Hi IamSteve, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear the cable isn't quite long enough. We can certainly arrange for an engineer to come out to take a look. There is a £25 charge for this, as mentioned above. 

I will need to confirm some information with you to pass security so I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

Kath_F
Forum Team

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