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Garden optical fibre cable replacement

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How much will it cost to have my optical cable to the cabinet replaced. After some drive way adjustment it needs to be about 2m longer from the pavement to my house wall box.


Very Insightful Person
Very Insightful Person

The standard charge for all non-fault call-outs is £25. 95% of VMs drop lines are copper coax & not fibre. If the incoming line is black it is coax. Fibre lines are yellow. If it is coax, a technician will either put a joint box in (the size of a TV remote) or failing that will order a complete repull of the cable. Re pulls take considerably longer to arrange.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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I have about a 60m optical in nylon pipe to the cab, need it to be 62m


it’s the optical between these two items I need extending 

Very Insightful Person
Very Insightful Person

Wait 2 or 3 days for a response from VM or call customer services. A technician will either join in an extra piece of fibre or blow a new one from the cabinet. Only they will be able to give you an answer.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Hi IamSteve, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're sorry to hear the cable isn't quite long enough. We can certainly arrange for an engineer to come out to take a look. There is a £25 charge for this, as mentioned above. 

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