on 02-11-2024 15:19
New customer
on 02-11-2024 15:23
There may well be "virgin in the flat", but it may just be a wall socket. When an existing customer leaves, they send all the VM kit back. Nothing will be left in the property except the means to connect a new customer.
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on 03-11-2024 10:22
Equipment like hubs & TV boxes are rented. So they either have to be returned, or in some cases where a customer has moved to another serviceable address, taken the kit with them.
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on 05-11-2024 13:43
Hey Billyd1960, thank you for reaching out and I am sorry to hear this.
I would advise your friends to call our sales line on 0800 183 1234, open until 8PM tonight.
Matt - Forum Team
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