Hi all, need help with an obscure issue. I'll bulletpoint our story so far:
-Moved into a terraced house within a social housing estate in 2022.
-VM are the only fibre providers on the street.
-Our next door terraced neighbour has VM broadband service
-We saw VM plans available on the website, requested a plan and had a VM engineer come round who couldn't find the VM box or cable. He was walking around the garden and front of house very confused as to where the cables/boxes were. There was a maintenance room on the estate with some sort of VM connector with many cables going into the ground, one of the cables had our door number labelled. He couldn't figure out where the cables went.
-He requested a 'cable pull' or something, essentially laying a new cable in the ground(?). After lots of communication with Kelly Communications & VM, they deemed it too expensive and too difficult after 6 months had passed and they compensated us for our time
-Our property was removed from the VM available addresses.
Fast forward to today, for the last 1.5 years we've been using a 5G router on an expensive unlimited plan that is very inconsistent and horrible to use due to the sheer congestion in our area and buildings between us and the 5G masts (Central London). I've just discovered the previous tenant had been caught cutting cables and stealing things prior to moving.
I had a look around and it turns out there were indeed two brown cables that I only just saw were cut to our property. They run alongside all the terraced houses and go down a floor into each living room. The engineer didn't really look at this much and seemed a bit confused and said it might be Sky(??) so I initially disregarded it. These two cables were supposed to run down into our living room but were terminated early. My neighbour who has VM also has these two cables running down into his living room along the brickwork. There is also a special hole & plastic cap for where a cable was supposed to run from the garden to the living room in ours and it is missing.
The cables in question are 'Webro WF100' coaxial cables and a search online seems to confirm that they are used by VM. They all come from a distribution box at the end of the terraces, a few gardens down on our estate.
My question is, can someone confirm this is a Virgin Media broadband line that was cut to us, and if so then now that we've been 'grayed' out from the VM website, how can I inform them that I've found their broadband line? How do I get an engineer back out here? It's a very strange situation.
