Fixing virgin media wall socket

[Taohit]

I want to move my wifi router in my room, but the socket is damaged (it was already damaged before i moved in). The reason I want to move it is because my house has three floors and the router is currently at the bottom floor, so the wifi is weak in certain areas. I also want to build a pc and connect it to the router via ethernet. I've attached a picture below. 

Is there a way I can get someone to come home and fix it? If yes, is it going to cost money or is it free?

Thanks in advance for the help.

[carl_pearce]

There is a £25 none fault call out charge for this sort of request.

You'll need to create a thread in 'QuickStart, set up and connections' for it to be picked up by VM:

https://community.virginmedia.com/t5/forums/postpage/board-id/Setup/search-before-post-mode/true

[Adduxi]

Moved as suggested by @carl_pearce 

[Roger_Gooner]

If you move the hub the WiFi will be bad on the ground floor, do you want that? If not, run an Ethernet cable to your room and connect it to a gigabit network switch, then a WAP and your PC can be plugged into the switch. My sig has an example of such a switch.

[goslow]

Use an adapter to make a temporary connection of the VM hub at the new location

https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd

Try out the hub in the new location for a while and see how the change of location affects the wi-fi signal throughout your home. It the new hub location proves suitable, get a proper socket installed there.