Showing results for 
Search instead for 
Did you mean: 

FTTP / XGS Pon cable

Tuning in


Does anyone know the cable type used from the wall socket to the Hub 5X for XGS Pon. 

The cable the engineer installed is quite long and prefer to have a shorter cable. 

Is Virgin able to supply a 1 metre cable that would be compatible as I bought one on Amazon and it does not fit the connection. 


Thanks in advance 


Alessandro Volta

I would expect VM should be able to supply you with a shorter cable but also see below

Forum Team
Forum Team

Hey JDX98, thank you for reaching out and for your questions I hope the advice has helped below?

I can also see you've spoke to the team recently did they also manage to help? 

Matt - Forum Team

New around here?


I've still not been able to source one - primarily unable to find the correct cable and the one website I have found the correct one, charges a high delivery fee 🙁

Is VM able to supply a shorter fibre cable?

The recent contact is separate from this matter. 

Thanks in advance

Hi @JDX98 

If you call the team on 150 / 0345 454 1111, as you're on the XGS service, you have a ring-fenced team that will help either order one or send an engineer out.

Best wishes.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill