What exactly have yo got connected - you said two Hubs - is that correct? Do you have 2 separate accounts at your location? Otherwise only one of them has a working network connection.
Your best option is to ask for another 3m (max length) pre-made cable. If thats not long enough then you need a Tech visit to make up one of the desired length and then to rebalance the power levels in the Hub and possibly the street cabinet. You cannot do this by DIY !!
--------------------
John
--------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
