Everything has been installed and setup, but no activation

[MrAlbi1]

Had my fibre put in today, new hub installed and setup, however my internet has apparently still not been activated. When checking on the MyVirginMedia app, it still says waiting on installation, what’s going on?

[carl_pearce]

You could try 0800 953 9500.

[Gareth_L]

Hello MrAlbi1

Thanks for your first post and welcome to our community.

Sorry to hear about the activation not going ahead.

Can I just ask how things are now?

Let me know if you need any assistance.

Gareth_L